#Impact hacked client official website upgrade#

Each wish costs 160 primogems so that's 43,200. “The 5-star weapons were all on the standard banner, so that's 90 wishes for each of those,” they explain. Kaiurai sent us a list of all of the items they lost as a result of the hack, which, when put in perspective, accounted for two battle passes - 12 weeks of play and £22 - as well as over £500 worth of Primogems. The poster went on to share their final conversation with Mihoyo, during which the developer said that the information they provided was inconsistent - despite previously acknowledging that the account had been hacked - and closed the ticket without allowing the player to submit any further inquiries. “And this is dispute account situation, so we couldn’t help in this situation.” “However, from the time your account is taken by someone there are many top-up(s),” the message from Mihoyo support reads. Although the Genshin Impact subreddit usually suppresses posts pertaining to hacking, one post was simply too damning to ignore, as it included video footage of Mihoyo refusing to reimburse someone because the person who hacked their account had since topped it up. This issue has happened to potentially hundreds of people over the last few months. Related: Genshin Impact Has Generated Over $6 Million A Day Since Launch Extremely sorry for what happened, but as in our Terms of service we sent to you before, ‘You are responsible for maintaining the confidentiality of your Account information and if any third-parties use your Account or otherwise access to your Account, you may not claim compensation from miHoYo.’ Hope you understand this matter, we apologize for the inconvenience. We all do appreciate your support as always. ”Thank you for taking the time to contact us.

#Impact hacked client official website upgrade#

Mihoyo also said Kaiurai could have used the weapon lock mechanic to prevent themselves from accidentally using a 5-star weapon to upgrade a weak one, but because this was the work of a hacker, that security measure accomplishes literally nothing - they can just uncheck the box.Īfter claiming that it couldn’t help again, Mihoyo said: When Kaiurai asked if they could have their weapons back, Mihoyo said it wasn’t possible, despite the fact that a gift system in which players - including individual players - can receive specific items via their in-game inbox, as proven by the birthday cake people get once a year.

The rest of the email thread goes back and forth on the issue with the same bureaucratic, beat-around-the-bush replies as Mihoyo continues to deny accountability all the while. As you can see, the developer is ignoring the issue - that accounts with hundreds, if not thousands of dollars attached to them are being stolen - and assuming that the fault lies with players, which is not the case given the easily exploitable security measures in place.